I'm a repeat Roadrunner customer because of how reliable they are. The installers are always super professional. Last week Harrison and Albert installed a new minisplit system in my living room. I was much smaller than my old system… More and they repaired the wall beautifully. They also showed me photographs of how they sealed all the connections on the roof.
We loved working with them. They installed 3 mini-splits for us a few weeks ago, and all of them were really professional, starting from the top down with Terrence. The main contractors were Julian and Mauri, and we trusted them with our… More house and the project totally. They were respectful to us (we are in our 60s) as well. Joel and Matthew were great too. We were told they weren't the cheapest in the area, but you get what you pay for, their warranties are fab, and we were advised very well by Terrence re what to buy and where to install the units. Overall a great experience!
Starting with getting an appointment, Matthew was most helpful! Then when Gus and Horacio came to service our AC they were extremely polite and professional. All the options were offered and they make sure I understood the service needed.… More Excellent and I highly recommend them.
Gus from Roadrunner AC came and serviced our mini-split, he quickly diagnosed the issue, and even though it took him a while to fix it, when he left, it was working perfectly. Gus was friendly and helpful in explaining what he was doing… More and why. Super happy with their prompt service.
I had a garage/studio built last year that is very well insulated. It gets too cold in winter and too hot in summer to be comfortable.
Friends of ours had Mitsubishi mini-splits installed by Roadrunner air conditioning and heating last… More year. Our friends were extremely complimentary of their Roadrunner experience, so I decided to call Roadrunner for an estimate in early May for a quote. I definitely wanted to beat the hot season rush on air conditioning.
I requested a quote for the studio/garage and thought I might as well get a quote for the house. Every room was measured to know the cubic feet that needed to be cooled/heated to engineer the most effective and efficient system. The price seemed fair. Terrence, the CEO of Roadrunner did the engineering and estimating. We liked what Terrence had to say about Roadrunner personnel and the fact that our friends had an excellent experience we decided to go with Roadrunner.
Two weeks later on our scheduled installation date, Terrence came with the installation crew to introduce the three young men that would be installing the system. After discussing the installation and location of all units Terrence left and the crew got to work.
The installation crew were three friendly and respectful young men. It was obvious that they were well trained technically and in customer service skills. Every day started with setting the expectations of where they were going to work and what they expected to accomplish. At the end of each day the crew cleaned up and briefed us about what was accomplished and when to expect them the following day. It can be uncomfortable to have people working in your home but not with this Roadrunner crew.
Installation ran the course of four days for the house and the studio combined. We really enjoyed having these three men work in our home. They were kind and friendly to us and our dogs. After the installation was complete, they trained us on the new system, cleaned up the work areas, and left us with expertly installed mini-split system in the house and studio.
We are completely impressed with Roadrunner air conditioning and heating. The staff was awesome to work with. We enjoyed all of the people we encountered. It’s really nice to work with a company that is so customer and employee focused.
This may sound crazy but we do miss the three young men who were here working in our home for four days.
Gus did a great job of performing maintenance on our two mini-split condensors and four outlets as a part of the Roadrunner Comfort Club. He was thorough and pointed out some potential problems with my 8 year old unit. Everything is in… More good working order. Thanks Gus! I will definitely continue my membership in the Comfort Club.
Roadrunner did a great job installing a mini-split heating and air conditioning system in our home. They were prompt and professional, everyone was courteous and gracious. The systems work beautifully, and are very quiet. The guys who did… More the installation needed to be very clever about how to set it up, as our house is primarily built of river rock, so going through walls was tricky. They came up with an excellent innovative approach to get everything installed, minimizing external conduits and making them blend in so the new systems are barely noticeable. Thanks to Julian, Maury, Joel, Manny and Issac, who set us up, and to Terrence for guiding us so well through our options. Bette & James
Joel, Manny, Isaac, Tommy, Alcides, Julian, and Sam did great work replacing my gas furnace and old AC system with a heat pump and replacing my gas water boiler with an electric one. Sam was particularly helpful in making the thermostat… More was functioning correctly and could connect to the cloud. Terrence was very clear in communicating the scope of work and the cost in the initial quote, and following up after installation. Karesse and Dominique helped me find a good time for the work and clearly communicated when the team would be there. I will be sure to go to them for future heating and plumbing work.
Recent service (April 10, 2023)Annual A/C check up.Best service ever (Elmer and Horatio)! I have an old furnace and A/C system. The service was thorough beyond my expectation. The units "hum happily"!I also learned from them… More and that is always a treasure. Thank you!JEJPast review -Efficient (well-trained, skilled, and quick). Friendly. Excellent advice so that I can choose options or make future plans. Good price for support Importantly, I have a higher level of confidence that my home (heat, A/C, and even plumbing) is in good shape.